These Terms & Conditions ("Terms") govern the access and use of the SaaS platform Sanchay.net ("Platform"), owned and operated by Sanchay Tech Private Limited ("Company", "We", "Us", "Our"). By creating an account, accessing, or using the Platform—including modules described on sanchay.co/erp—the User ("You", "Customer", "Client") agrees to be bound by these Terms. If you do not agree with these Terms, please do not use or access the Platform.
1.1. Sanchay.net is a cloud-based ERP and business automation platform offering modules such as accounting, billing, inventory management, CRM, HR, attendance, manufacturing, and any other features listed on sanchay.co/erp or added in future.
1.2. The Platform is delivered strictly on a Software-as-a-Service (SaaS) model. No part of the underlying source code or infrastructure is sold, licensed, or distributed to the User.
1.3. Service availability, features, and offerings may vary as per subscription plan.
2.1. Users must be at least 18 years old and legally competent to enter into a contract under Indian law.
2.2. Users must provide accurate and updated information during registration.
2.3. You are solely responsible for protecting your login credentials. Any activity performed from your account will be treated as authorized by you.
3.1. Services are billed based on subscription plans displayed on the Platform or communicated via email/quotation.
3.2. All fees are payable in advance, unless otherwise agreed in writing.
3.3. Due to substantial initial setup, onboarding, data configuration, infrastructure allocation, and support costs, all payments are strictly non-refundable.
3.4. Billing cycles may be monthly, quarterly, yearly, or custom as agreed.
3.5. Taxes, including GST, shall be charged additionally as per applicable law.
3.6. Failure to pay invoices on time may result in:
4.1. In case of overdue payments, misuse of services, legal violations, or violation of these Terms, your account may be suspended.
4.2. During suspension, access to data may be fully or partially restricted.
4.3. If dues remain unpaid for 90 days, your account and all associated data may be permanently deleted.
4.4. The Company is not liable for any loss of business, data, or revenue caused due to suspension or deletion.
5.1. All customer-uploaded data remains the property of the Customer.
5.2. The Customer grants the Company a limited license to store, process, and display the data solely for providing the SaaS services.
5.3. The Company may use aggregated, anonymized data for analytics and system improvements without identifying the customer.
6.1. All software, architecture, algorithms, UI/UX, workflows, documentation, and related IP are the exclusive property of the Company.
6.2. The Customer receives only a limited, non-exclusive, non-transferable, revocable license to use the Platform.
6.3. Joint Ownership of Custom Enhancements:
6.4. The Customer may not copy, reverse-engineer, clone, or redistribute any part of the Platform.
7.1. Any custom development requested by the Customer may be chargeable.
7.2. Timelines are estimations and may vary.
7.3. The Company retains the right to incorporate custom features into the main product if found beneficial.
8.1. The Company strives for high uptime; however, no absolute uptime guarantee is offered unless covered under a separate written SLA.
8.2. Maintenance windows, upgrades, or server issues may impact availability.
8.3. The Company is not responsible for downtime caused by:
9.1. Users must ensure that their usage complies with applicable laws.
9.2. Users must not upload harmful content, malware, illegal data, or violate privacy laws.
9.3. Users are responsible for backup of their data beyond what the Company retains.
10.1. The Platform and all services are provided “as is” and “as available” without warranties of any kind.
10.2. The Company does not guarantee uninterrupted service, data accuracy, error-free functionality, or suitability for a specific business purpose.
10.3. The Company is not liable for losses due to forecasting, reporting errors, user mistakes, or third-party integrations.
11.1. To the maximum extent permitted by law, the Company’s liability is limited to the total amount paid by the customer in the last 3 months prior to the incident.
11.2. The Company shall not be liable for loss of business, downtime losses, loss of profits, loss of data, consequential or indirect damages.
11.3. Users agree that the platform is only a tool and not a substitute for business judgment or legal compliance.
12.1. The Customer may request discontinuation at any time, but no refunds will be issued.
12.2. Upon termination: access is disabled and data may be retained for 90 days, after which deletion is automatic.
13.1. The Company may terminate or restrict access for violation of these Terms, fraudulent or illegal activity, repeated payment failures, or misuse of platform resources.
13.2. No refund will be issued irrespective of when termination occurs.
14.1. Both parties agree to protect confidential information shared during usage.
14.2. Confidential data shall not be shared with third parties except as required by law or for service delivery (e.g., cloud hosting vendors).
15.1. These Terms shall be governed by the laws of India.
15.2. Any dispute shall be referred to binding arbitration under the Arbitration & Conciliation Act, 1996.
15.3. Location of Arbitration: New Delhi, India.
15.4. Jurisdiction for Court Matters: Courts at New Delhi shall have exclusive jurisdiction.
16.1. The Company may modify these Terms at any time.
16.2. Continued use after updates constitutes acceptance.
16.3. Customers will be notified via website, email, or dashboard alerts.
For queries, disputes, or support:
Email: info@sanchaytech.com